SHIPPING & RETURNS – Santai Living

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2021 Reusable Bottles Available Now!

SHIPPING & RETURNS

SHIPPING & RETURNS

Shipping is free of charge for all orders with a value of € 50 – 40 £ or more excluding taxes and after the use of the coupon (if applicable). If your order amounts to less than €25, the costs charged will be applied as follows.

UK – 4,90 € – 4.50£

WORLD AREA 1 – 6,90 £ (Spain, Germany, France, Ireland, Portugal, Austria, Denmark, Netherlands, Belgium, Sweden, Luxembourg, Czech Republic, Estonia, Latvia, Lithuania, Poland, Slovakia, Hungary, Slovenia, Romania, Greece, Finland, Bulgaria and Croatia).

REST OF THE WORLD – 15 € – 20.50 £

N.B. The consignee of an international shipment may be subject to import taxes, customs duties and fees, which are applied once a shipment reaches the consignee's country. Additional customs clearance costs must be met by the consignee; Santai Living has no control over these charges, nor can Santai Living predict what they might be.

All orders are shipped via standard shipping service.
Usually, the preparation and shipping of your order take 1 to 2 working days, while delivery timing by the courier may change depending on the destination:

– UK From 1 to 3 working days;
– Rest of the world. Times vary depending on destination, customs procedures in force, etc..

We will do everything possible to ensure that your order is delivered quickly.

RETURN INSTRUCTIONS:

We hope you're happy with your new bottle purchase! However, if you're unhappy for any reason, here's what to do. If the Bottle is not a suitable fit or if you simply do not like it, you have up to 14 days to return of the delivery date. All we ask is that you send the item back in the unused condition that you received it and in their original box, including a notice that clearly states your personal information and request. Pack up the bottle carefully in their original box and send them back.

RETURN ADDRESS:

Contact us at support@Santailiving.com for closest Return Address

IMPORTANT INFO:

Please notice that we can only exchange items for another color, NOT for a different model. If you are interested in a different model, you will need to place a new order for it.The return shipping is paid by the customer of charge, which means that we do not pay for the cost of shipping your item back. JSantai Living is not obliged to take the goods back should they have been "extremely used" or "damaged". Please pack the goods the way you received them and be aware that we will not accept items without their original box. Please be aware that the return of any item will subject to a restocking should they be returned incomplete or misrepresented condition.

Delivery of damaged/wrong goods

Please contact our service department immediately in case you receive wrong/damaged goods. It must be reported to us within 14 days from the date of purchase and we will gladly exchange the product or provide a new replacement part, depending on the reported product condition. Return costs will be covered in such situations.

Customized Items

Withdrawals, cancellations, exchanges or returns are not accepted for orders of customized products.

REFUND TIMING

Please note that we have up to 15 days of time to complete the refund payment, starting from the day in which we receive your return at our warehouse.

Of course, we do our best to refund your money as soon as possible within the 30 days, in fact:

-refund payments to credit cards/PayPal account normally take up to 5 days from the moment in which we receive the return at our warehouse.

-refund payments to bank accounts normally take up to 8 days from the moment in which we receive the return at our warehouse.