Santai Living promises to replace products that are damaged or unusable upon arrival.
Please note that this warranty covers all parts of the bottles, and includes only manufacturing defects of Santai Living products purchased from www.Santailiving.com.
If the product has been purchased from an authorized retailer, it is necessary to return it directly to the retailer. Worn parts, dents, scratches and chipped paint are not cases for replacements and will not be recognized as covered by the warranty, as they come from regular use of the product.
With regards to the range of bottles, our warranty covers any leak caused by a defect in the stainless steel material or the lid. Intentional damage to and misuse of the product can void the warranty.
Specifically, concerning Bamboo Bottle and 1 Click Bottle, any possible deformation or flaw coming from placing it in the freezer or washing it in the dishwashing machine will also void the warranty. Only uncoated stainless steel products are dishwasher safe.
To make a warranty claim, please email us (email@example.com) including pictures of the defect and a brief description of the issue.
Our Team will respond within five business days.